Virtual Number: serve your customers 24 / 7
One virtual number It allows you to manage calls efficiently, without geographical limits and at low cost.
What is a virtual number and how does it work?
A virtual number is a telephone line that operates over the Internet and does not require a SIM card or a physical location. It is set in a Virtual PBX and allows to manage calls from any device connected to the network.
It works by redirecting incoming calls to different destinations, such as a mobile, an office or even an application. This optimizes customer care and improves business mobility without additional infrastructure costs.
For optimal operation, What are the technologies that make virtual numbers possible?
- VoIP (Voice over IP): Turn the voice into digital data and transmit it over the Internet.
- SIP (Session Initiative Protocol): It sets, manages and ends calls on IP networks.
- Virtual PBX (Web Real-Time Communication): It allows real-time communication through browsers without additional software.
- PBX in the cloud: It is a Virtual PBX that manages and distributes calls without physical hardware.
Benefits of a virtual number in your company
To have a Gtphone virtual number in your business offers improvements in customer care, operational flexibility and cost reduction. In addition, it allows to maintain a professional presence regardless of the geographical location.
The main advantages of this technology are as follows:
It offers unlimited mobility
A Virtual PBX for companies is not tied to a physical location. You can answer calls from anywhere in the world using a mobile, a computer or a Softphone.
This is possible thanks to technology VoIP (Voice on Internet Protocol), which allows the voice to be transmitted through the network with high quality and stability.
Reduces infrastructure costs
No need to install fixed lines or buy expensive equipment. Everything is managed in the cloud, which reduces operating costs and facilitates the scalability of the company without large investments.
In addition, operational costs are reduced by use-based pricing, avoiding unnecessary fixed charges.
Technology SIP Trunk allows you to connect multiple extensions to the same line to optimize resources and ensure scalable and flexible communication without large investments.
Improve the image of your business
A virtual number with a geographical prefix strengthens your customers' confidence. It provides professional care without revealing personal numbers and guarantees a reliable contact experience.
It integrates with digital tools
Virtual numbers are integrated with several business tools, such as:
- PBX (Customer Relationship Management) to manage customers.
- Attention bots to automate answers.
- Call Center systems to better organize calls.
It offers greater data security and protection
Virtual telephony offers security protocols, such as:
- Extreme to extreme.
- SIP based Authentication.
- Firewalls and intruders detection systems.
- Multifactor Authentication.
- Secure Real-Time Transport Protocol (SRTP).
All are designed to save calls for possible unauthorised fraud or access. This way, virtual numbers provide secure communication and protect company and customer data.
Grow up at the same time as your business
Cloud telephony is adapted to your company's growth without additional infrastructure investments. You can add new lines, extensions or functionalities according to business needs and without paying for others.
Availability 24 / 7 with automation
No matter the time, no matter the day. Your company will always be available to meet your customers' calls, because virtual numbers allow you to configure automatic responses, call deviations and virtual assistants.
This improves the customer's experience and avoids the loss of business opportunities when they occur outside working hours.
How much does a virtual number cost?
The price of a virtual number varies according to the type of line, the features that are added and the supplier. You can choose from basic rates to more advanced plans with multiple features.
In addition, prices also depend on the volume of calls managed and the customization of services.
However, it is more economical than traditional telephone lines.
The costs usually include:
- Activation rate.
- Monthly fee according to plan.
- Rates for outgoing calls if not included in the plan.
- Additional services such as recording, IVR or integrations.
Can you use WhatsApp with a virtual number?
Yes, as long as the number can receive the verification code by SMS or call. This is useful to separate customer care from personal number and manage multiple lines from the same platform.
Using a virtual number in WhatsApp offers advantages such as:
- You provide professional and centralized care.
- You have access from multiple devices.
- You can automate chatbots.
- You reduce the risk of personal data filtration.
What are the requirements for hiring VoIP lines in Spain?
If you want to hire a virtual number in Spain, you need to be a registered company and present some basic documents. Here's the list with what you need:
- To be a registered company in Spain.
- Have a valid NIF or CIF.
- Provide contact data and tax address.
- Choose an authorized telecommunications provider.
- Define the type of service that will be offered with the cloud phone.
- Sign the contract with the supplier and get ready!
How to choose the best virtual number provider?
A good supplier must offer more than competitive costs, it must ensure the quality of the service, because it is up to them that business communications management is effective.
What characteristics should a good virtual telephone provider have? These are the aspects you should consider:
- Connection quality: The network has to be stable and uninterrupted.
- Customization options: Try to provide features such as IVR, Call Forwarding, recording, waiting queues and real-time statistics that make the service difference.
- Compatibility with business tools: Make sure the virtual number is integrated with PBX, sales software and other customer service platforms you use in your business.
- Technical support and customer service: A good provider should provide 24 / 7 assistance to resolve possible incidents quickly and effectively.
- Scalability and flexibility: It is essential that the supplier has the capacity to expand or modify the service together with the growth of your company.
You know how to choose the best virtual number for your business. Now, contact us and take a big step to improve your company's communications.
